O U R P O L I C I E S
CURRENCY
All prices you see listed on this website are in US dollars.
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DEPOSITS AND PAYMENT
For any service that is booked/purchased outside of our website, a 50% non-refundable deposit is due before work can commence. The remaining balance is to be paid at the end of the project, once the project is approved and before the final work is delivered. A deposit invoice will be emailed to you prior to the start of the project once the final service cost has been determined. Again, this deposit only applies to services which have NOT been purchased/booked on our website.
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​TURNAROUND TIMES
Our turnaround times will vary based on the type of project being done. The times below are current estimates and are subject to change. Please inquire for the turnaround times of services you do not see listed below.
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Flyers | 3-5 business days *(1-2 day turnaround available via rush fee)
Logos | 14-21 business days
Websites | 6-8 weeks
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PAYMENT METHODS ACCEPTED
Payments can be made via Square, Paypal, or in unique situations, cash. You do not need a Paypal account to make payments with credit or debit cards. Any payment method must be agreed upon prior to you making payment.
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MONTHLY RETAINERS
Clients who are on a monthly retainer for design and website management services MUST set up automatic payments via Square online invoicing if a monthly subscription is not purchased on our website. Card details MUST BE saved in order for automatic payments to be made successfully. PayPal, CashApp, Venmo, or any other payment processor will not be accepted for retainer payments.
CANCELLATIONS
You can make cancellations at any time. However, please keep in mind that any deposits are non-refundable and any abandoned (more on this below) or canceled projects will incur a $40 cancellation fee.
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REVISIONS
We offer a limited number of free revisions per project. However, the number of free revisions will vary depending on the type of project being performed. This will be communicated during the consultation phase. Additional revisions can be made but will incur a fee.
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ABANDONED PROJECTS
Each project has a timeline and an estimated start and completion date. Please respect our timeline and respond in a timely fashion with any revision requests once the project has commenced. A project will be considered abandoned if we have not heard from you in 30 days. All abandoned projects will incur a $40 cancellation fee and the client will also be responsible for paying 50% of the total design cost. You will not have any rights to use any of the work that was presented to you unless the project has been paid in full. If at a later date you decide to continue your project (abandoned project files are deleted after 30 days from the date the project is considered abandoned), any design costs that have been paid will be applied to the final cost. Cancellation fees are non-refundable and will NOT be applied.
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PORTFOLIO AND WEBSITE CREDIT
We reserve the right to add completed projects to our portfolio. If there is an issue of privacy, please let us know.
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COPYRIGHT FOR ARTWORK
Graphic designs created at our studio are custom-created and exclusive to each person and business. Any concepts that are not chosen and paid for will be a violation of our graphic design rights if they are used elsewhere.
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CONTRACT WITH WI-TEK
By entering into a project with Wi-Tek Technology & Marketing Solutions, you are consenting to be bound by the terms of these policies and procedures. Please note that our policies and procedures can be changed or updated at any time with no prior notice.